We have been going to Shuman Motors for nearly 30 years and have never had a negative experience.
Wonderful people to work with. Our sales person Tim Dalsasso, was easy to work with and very professional.
I would like to comment on the outstanding customer service received by Brandon Falk at Shuman Chrysler Jeep Ram. I previously leased a vehicle with Brandon at another dealership and felt confident that he would be able to provide the same level of quality service that I have come to expect. Brandon’s overall knowledge and experience in auto sales was superior to that of previous salesman that I have dealt with in the past. Brandon is a true professional with a great demeanor providing a relaxed, no-pressure atmosphere, which resulted in an overall positive experience. He was able to identify and locate a vehicle that matched the description, available options and specifications I needed. In addition, Brandon and the Shuman team were able to create a lease term and pricing that I was comfortable with and went above and beyond to deliver the vehicle in a timely and efficient manner. I would definitely recommend Shuman Chrysler Jeep Ram and look forward to working with them in the future. Overall it was a very positive experience dealing with Shuman Chrysler Jeep Ram and Brandon Falk in particular. The company cares about the customer experience and treats their customers with respect and honesty.
I was referred by a co-worker to Shuman Chrysler Dodge Jeep Ram to buy my new car, and they told me once they handed me Danny Hami's card that this is the only place I should buy my new Ram truck. I walked in and was amazed by the cleanliness of the dealership and the fact that they had an amazing selection of all types of cars and trucks. Immediate once I entered I was greeted, which most dealerships let you walk around aimlessly until they finish texting or polishing their own shoes. I was impressed with Danny's professionalism and ability to quickly educate me on my options and put me in the best position financially with my new truck. I will be sure to return to Shuman as they made me feel like family.
I would describe our experience at Shuman Motors as, "Stress Free."
Our salesman, Tim Dalsasso, was knowledgable and patient. We were able to
take our time and select the vehical that met our needs.
Upon delivery, Tim took additional time to explain all of the gadgets that were available and
he even set up our phone system for us.
We appreciated the efforts from our salesman Tim and the, "No Stress" atmosphere at Shuman's.
I was in on April 12, 2016 to have a recall on my airbag corrected. At that time I spoke to Mike Weinstein about bumping into my light post and getting white paint on the side of my car. He told me about ordering touch up paint for my Chrysler 300 C and bringing it in on April 26, 2016. He would send the car across the street to try and buff out the white paint and touch up a spot with the touch up paint that I ordered. He was very professional, helpful and kind. Also, Kyle Kauffman helped too. He took the car across the street and saw to the removal of the white paint and the touchup. I am very pleased with the professional manner I receive every time I have service at Shuman Chrysler Dodge Jeep Ram.
I came into Shuman as a first stop in my search for a new Jeep Renegade at an attractive price. The sales specialist, Steve Hacker was very patient and professional in helping me to determine the color and features that I desired in my vehicle. He also took the time to retrieve the vehicle from the remote lot and allow me to conduct a test drive. After completing the price negotiation, I was so impressed with the result and with Steve's integrity that I purchased the vehicle on the spot without shopping other dealerships.
After purchasing a new vehicle last week, I suspected that critical software updates were available, because the vehicle had been manufactured over a year ago. Mike Weinstein, the service advisor, identified 2 updates that were available. The service technician, Chris Shaw, identified 4 more updates on his own. All software updates were installed in a very timely fashion.
I was also dropped off and picked up at my home in a very expeditious and professional manner.