Dealership Update: Response to COVID-19


To Our Valued Customers & Friends,

Over the past week, it has become clear that we are all facing new challenges that will likely impact our lives over the next few weeks.  Like you, we take the health of our employees, customers, and their families very seriously.  That being said…

** Effective close of business 3/23/2020...With Governor Whitmer's recent "Stay Home - Stay Safe" Executive Order, our New and Used Car Sales Departments will be closed for the next 3 weeks.  Tentatively, we will reopen 9:00am April 14, 2020.  

**Effective close of business 3/30/2020... To help protect our staff, customers, and their family members against the increasing spread of Covid-19, we will close our Service & Parts operations.  Tentatively, we will reopen 7:30am April 14, 2020. 

24/7 Online Browsing for New & Used Car Sales - All our inventory is listed on our website with detailed pricing and equipment, window stickers, Carfax reports, and multiple photos.  Feel free to submit any questions, we will be monitoring and responding to all customer inquiries. Unfortunately, no dealer in the State of Michigan is able to complete a sales transaction until after the Stay Home - Stay Safe order has been lifted by our Governor.  

Lease Customers

If you have a lease that is due to be returned during this sales shutdown, your lease company has asked that you contact the lease company directly. On a case by case basis, they are offering our customers the ability to extend their lease during the Government shutdown.  Dealers are not able to accept lease returns during the shutdown.  For additional information contact the customer support number shown below.

Chrysler Capital: (855) 383-0558

Ally Bank: (888) 925-2559

US Bank: (866) 250-3147

 

If you have any questions or concerns feel free to email us at info@shumanjeep.com.  We will do our best to respond.  We appreciate you as our customer and hope you or your family have not been and will not be affected. 

 

Sincerely,

Joe Zeigler, GM
Shuman Chrysler Dodge Jeep Ram

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