To Our Valued Customers & Friends,

**May 1, 2020 Update**

Great News…Effective Monday, April 13th, with Governor Whitmer's latest Executive Order, Shuman is now able to Sell/Lease New & Used vehicles remotely and our Service & Parts department will reopen for all your service and parts needs!! For the remainder of May, we will operate with a reduced staff and limited hours to help protect our staff and customers. Here are some details…

New & Used Car Sales

By executive order of Governor Whitmer, our showroom must remain closed however we can remotely and electronically facilitate the sale or lease of a new or used vehicle. Our Sales & Management team will complete the entire process by phone, text, fax, email, and overnight mail. We will handle the entire transaction with no face to face contact.  We will respond to all inquiries 9am to 5pm, Monday thru Friday How it will work: 

  • Our Salesperson will reach out to you by your preferred contact method, help you select the perfect vehicle, provide you interior and exterior photos, even drop the vehicle off at your home if you elect to test drive the vehicle prior to purchase.
  • Our Sales Manager will ensure all incentives you qualify for are applied and provide you a personalized electronic lease or retail quote.
  • Have a Trade-In? Not a problem! We'll just need to ask you a few questions, get a copy of your registration, and current mileage. We utilize a 3rd party appraisal software to assist us in providing you the current market value for your vehicle.
  • Our Finance Manager will contact you to answer any questions, submit your loan application, review the various products and warranties we offer, prepare the paperwork for delivery, and overnight the paperwork with detailed instructions for your signature. Once we receive the signed paperwork back, we will process your State of Michigan registration electronically.
  • We will then schedule a time with you to deliver your completely detailed & disinfected new/used vehicle to your home or place of business.
  • If you have a lease vehicle that is due to be returned, we can handle it as part of the sales process, some limitations may apply.
  • Doing our best to follow the CDC & Government COVID-19 guidance to help keep our employees, customers, and their family members safe.

Service and Parts are Open

As service operations have been deemed an essential business by the Governor. Our service & parts department will run with reduced hours of operation… Monday thru Friday 9am to 5pm, closed Saturday & Sunday.


We'd like to take a moment to let you know some of the measures we've implemented to keep everyone healthy, services we have in place to greatly reduce or eliminate face to face interactions, and some general sales information.

What We Are Doing:

Cleaning…Cleaning…Cleaning.

  • Our cleaning service will be disinfecting our facility overnight, every night.
  • Our staff will be disinfecting high traffic areas and vehicles daily.
  • We will disinfect the interior of our service shuttle and rental vehicles after each use.

Our employees have been instructed on various best practices.

  • Employees have been asked to wash their hands frequently and eliminate handshakes.
  • Employees have been asked to stay home if they are sick.
  • Employees have been supplied and asked to wear a mask in customer occupied areas of the dealer.

 

Services We Offer:

All these services are designed to limit exposure by never stepping foot inside.

  • 24/7 Online Browsing for New & Used Car Inventory
    • All of our inventory is listed on our website with detailed equipment and pricing, window stickers, Carfax reports, and multiple photos.
    • Feel free to submit any questions, we will be monitoring and responding to all customer inquiries.

  • Online Parts…Sales, & Shipping

  • Schedule Service Appointment Online

  • Before/After Hours Service Drop-Off
    • Just park your vehicle out front, fill out the envelope next to the service entrance door, drop your keys in the envelope, and put it through the door.
    • We'll handle everything by phone, text, or email, and we'll call you when your service is done.

  • Park & Lock Service
    • Once your vehicle is complete, we'll park it out front with the paperwork and keys hidden inside.
    • Come pick it up with your extra key.
    • If there is any cost owed, we handle the transaction over the phone.

  • Service Pick-Up/Delivery
    • For nearby customers and businesses, we can even come to pick up your vehicle for service and return it when completed. Call for details and availability.

 

How We Can Help:

Most importantly, know Shuman is here to help during these difficult times. We understand this will likely stress many of you financially. To help, we have various specials in place to save our customers money. Some examples:

  • Buy 3 Tires, get the 4th for $1¹
  • Complimentary Alignment & Tire Check²
  • Complimentary Inspections²
  • (4) Oil Change Packages for $95³
  • Daily Service Specials
  • Check for Recall & Software Updates
  • Complimentary Car Wash & Disinfecting prior to return²
  • 0% Finance Rates up to 70 Months!
  • 120 Day Payment Deferral
  • First Responder Bonus Cash...Thank You to all our Brave First Responders!!!
  • Employee Pricing for All on Certain Vehicles
  • Crazy Lease Deals on Many Models!!!

 

Shuman Lease Customers

If you have a vehicle that is due to be returned to the lease company and not replacing the vehicle at this time, we can now handle the return of the vehicle. However, we must follow the Governor's strict guidelines of no face to face contact. We ask that you call (248) 669-2010 or email us (info@shumanjeep.com) to set up an appointment.

We'll email you an odometer statement that you will sign and email back to us. We will set a time Monday thru Friday, 10am to 3pm, for you to bring your vehicle and both sets of keys to the dealership. We ask that you call us when you arrive, and we will give you further instructions. I'm very sorry but until the Governor's stay home directive has been lifted, we are not allowed to have any sales related customers in the dealership.

If you have any questions related to the inspection or billing once the vehicle has been returned, please contact the lease company directly…

Chrysler Capital: (855) 383-0558
Ally Bank: (888) 925-2559
US Bank: (866) 250-3147

 

If we can help you, please don't hesitate to contact us by email info@shumanjeep.com or call (248) 669-2010. Obviously this situation is extremely fluid. We will do our best to keep you and our website updated on any changes in our daily operations. We appreciate you as our customer and hope you or your family have not been and will not be affected by COVID-19.

Sincerely,

Joe Zeigler, GM
Shuman Chrysler Dodge Jeep Ram